Digital Product Refund Policy
All products sold by Frogartti are digital products. No physical items are shipped.
Because digital files are made available immediately after purchase and cannot be physically returned, all sales are generally final and non-refundable.
Please carefully review the product description, included file formats, dimensions, software requirements, and usage information before completing your purchase.
Refunds May Be Considered When
We may offer a refund or replacement in limited circumstances, including:
- You were charged more than once for the same product.
- The downloaded file is corrupted and we are unable to provide a working replacement.
- Required files listed in the product description are missing.
- You received a different product from the one you ordered.
- The product is materially different from its description.
Requests must be submitted within 14 days of purchase.
Refunds Are Not Normally Provided When
We cannot generally provide refunds because:
- You changed your mind.
- You purchased the wrong product.
- You did not read the product description before purchasing.
- The files are incompatible with your software or device.
- You do not know how to use, edit, extract, or print the files.
- You expected a physical product.
- You no longer need the product.
- Printed colors differ from the colors displayed on your screen.
- A third-party printer, manufacturer, or production service produced an unsatisfactory result.
We encourage customers to contact us before purchasing when they are unsure about file compatibility or product details.
Requesting Assistance or a Refund
Contact us at support@frogartti.com and provide:
- Your full name
- Your order number
- The email address used at checkout
- The product name
- A detailed description of the issue
- Screenshots or supporting images, when applicable
We may first attempt to resolve the issue by providing technical support, replacement files, or a corrected download.
Approved Refunds
When a refund is approved, it will be sent to the original payment method. Processing times depend on your bank or payment provider.
Unauthorized Purchases
If you believe a purchase was made without your authorization, contact us as soon as possible at support@frogartti.com.
Legal Rights
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.