How to Download Your Files
After completing your purchase, your files should be available through:
- The order confirmation page displayed after checkout.
- The download email sent to the email address used for your order.
Click the download button or link and save the files to your device.
I Cannot Find My Download Email
Please check the following folders:
- Spam
- Junk
- Promotions
- Updates
Search your inbox for “Frogartti” or your order confirmation.
Make sure you are checking the same email address used during checkout.
If you still cannot find the email, contact support@frogartti.com with your order number.
My File Downloaded as a ZIP Folder
Many products are delivered in a compressed ZIP folder containing multiple files.
On Windows
Right-click the ZIP folder and select Extract All.
On Mac
Double-click the ZIP folder to extract its contents.
On iPhone or iPad
Open the Files app, locate the ZIP folder, and tap it to extract the files.
On Android
Open the file using your device’s file manager or a compatible ZIP extraction app.
The Download Link Is Not Working
Try the following:
- Refresh the page.
- Open the link in another browser.
- Disable browser extensions that may block downloads.
- Clear your browser cache.
- Try downloading from a desktop or laptop.
- Make sure your internet connection is stable.
If the issue continues, contact us and include a screenshot of the error message.
The File Will Not Open
Confirm that your software supports the file format you purchased.
For example, SVG, PSD, AI, EPS, and other specialized formats may require compatible software.
The included file formats are stated in the product description. Software, apps, fonts, and editing programs are not included unless specifically mentioned.
The File Looks Blurry
Make sure you are using the original downloaded file rather than a screenshot or preview image.
Avoid enlarging raster files beyond their intended dimensions, as this may reduce image quality.
For printing, use the highest-quality print settings available.
Colors Look Different When Printed
Colors may appear different due to variations in:
- Monitor settings
- Printer settings
- Paper type
- Ink
- Color profiles
- Printing service
Small color differences between the screen and the final printed result are normal.
Still Need Help?
Email support@frogartti.com and include:
- Your order number
- The product name
- The device and software you are using
- A description of the issue
- A screenshot of any error message
We normally respond within 1–2 business days.